100% Satisfaction Guarantee!
Here at EcoLox we take great pride in knowing that we offer our customers a superior product and we stand by each and every one of our pond and lake maintenance products. We are dedicated to making every single purchase a mutually rewarding and beneficial process and we strive to not only meet your expectations but to exceed them. If for any reason you are not happy with your purchase please send the item(s) back to us. All returned items must be unopened and in it’s original product packaging. Opened chemicals or dyes may not be returned. Please call our offices at (859) 276-0378 for return authorization before returning your item.
Incorrect Items/Damaged Items
In the unlikely event that you receive an incorrect or damaged item in your order please call us at (859) 276-0378 and one of our customer care representatives will assist you in correcting the problem.
STEP 1 – Request return goods authorization (RGA)
To expedite the return process, please call (859) 276-0378 to request your RGA number. Failure to request your RGA number may result in delay or dismissal of your return. Please have this number available when making inquiries about your return.
STEP 2 – Package your return items
Pack your return items in a box with packaging material that will sufficiently protect the item and its original packaging. If you do not have these materials available, you can take your package to a UPS or FedEx Kinkos store and have them pack it for you.
STEP 3 – Indicate your RGA number on the outside of your shipping package
Write the RGA number on the outside of your return box so that it can be cataloged properly in our warehouse. Include a copy of the completed Return Form in your shipping package.
STEP 4 – Ship your return
You can ship your completed return goods packacge back to EcoLox via UPS, FedEx or USPS. Make sure to request a tracking number to ensure your package has been delivered. Return your package to the following address:
271 Gold Rush Rd. Suite 4
Lexington, KY 40503
STEP 5 – Check your e-mail on file with EcoLox for status updates
If your e-mail address is on file you will receive an e-mail notification that you package has arrived. Please allow 3-5 business days for processing. You will receive an additional e-mail once your return has been processed.